Contact
Our friendly team are here to help
Get in touch
Department | Opening times | Telephone |
Insurance Sales | Monday to Friday: 8:30am – 8pm
Saturday: 9am – 5.30pm
Sunday: 10am – 4pm
(UK time) | |
Customer Services | Monday to Friday: 8:30am – 8pm
(UK time) | |
Emergency & Repatriation Assistance | 24/7 |
By email or post
By email (response within 48 hours) | |
By post | Britannia House, |
Unhappy with our service?
As Howserv Europe, S.L. is an exclusive agent, we don’t operate our own complaints department.
If you’re unhappy with the service you received while buying your policy and would like to make a complaint, please contact the relevant ERGO office based on where you live.
Call Staysure on +34 952 010 024
Email Staysure on [email protected]
or writes to us at:
Customer Services Manager,
Staysure,
Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton,
NN4 7YB.
Complaints
Making a complaint
We will do everything possible to ensure that you receive a high standard of service. If you are not satisfied with the service received please forward details of your complaint to:
For Portugal
Customer Services Department
ERGO Seguros de Viaje
Consiglieri Park Estrada Consiglieri Pedroso,
nº 71 – Edifício D – 2º Dtº, Queluz de Baixo
2730-055 Barcarena
Email: [email protected]
For Spain
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: [email protected]
For France
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: [email protected]